Privacy Policy
Last updated: 7/30/2025
Information We Collect
• Personal Information: Name, email, company name, and contact details you provide when registering or reaching out.
• Usage Data: Details about how you interact with our platform, including uploaded floor plans, feature selections, and conversion preferences.
• Technical Data: IP address, browser type, device identifiers and cookie data to help us optimize performance.
• Communications Data: Records of your messages, support requests, and feedback.
How We Use Your Information
• Deliver & Maintain Our Services: To operate, improve, and troubleshoot our MEP design platform.
• Process Requests & Transactions: To handle pilot sign-ups, subscription billing, stamping orders, and support inquiries.
• Personalize Your Experience: To tailor features, recommendations, and in-app guidance.
• Communicate with You: To send service updates, billing notices, and important announcements.
• Ensure Compliance & Security: To meet legal obligations, enforce our terms, and detect or prevent fraud.
Data Security
We employ industry-standard safeguards — encryption in transit and at rest, strict access controls, and regular security audits. While we make every effort to protect your data, no system is infallible.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law. When data is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your personal data
• Object to certain processing activities
• Receive your data in a portable format
• Withdraw consent where processing is based on your permission
Third-Party Services
We engage trusted providers (e.g., hosting, analytics, payment processors) who may process data on our behalf. We recommend reviewing their privacy practices before use.
Children’s Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect data from minors.
Changes to This Policy
We may update this policy from time to time. Significant changes will be posted here with a revised “Last Updated” date.
Contact Us
If you have questions or concerns about this policy, please email legal@cordax.io.